In today’s competitive job market, you need your resume to be top-notch. It needs to paint you in the best light possible, and show what makes you a good fit for whatever position you are applying for.
While focusing on the things you do and the duties you had at previous positions is fine, it is also good to show off results. If you can use metrics and numbers to show off the impact you had, it can go a long way. Many recruiters believe candidates exaggerate skills on a resume, so quantifying them can show them exactly what you can do.
Without any further ado, let’s go over a few of the metrics to include in your resume to help it stand out.
Table of Contents
Increases to Efficiency
The idea of workplace efficiency is incredibly important for businesses of all shapes and sizes. Companies are always looking to save time, reduce the work that goes into different processes, and get more done with less.
As a result, it is a good idea to include metrics related to efficiency in your resume. This could be anything from using technology to check digital customer experience and identify weak points to improve, to creating new processes to save time.
You want to use numbers like the amount of time your work was able to save, to really highlight the benefit you had. Mentioning the tools you used or the process you adopted can also be a good idea.
For example, you could say “I helped implement an employee scheduling tool that saved 10 hours of work a week” or “I streamlined our onboarding process to help new workers onboard 3X faster”.
Improvements to Profitability
Of course, most businesses exist to make a profit. If you can adequately highlight how you have been able to help boost profitability in the past, it can go a long way. Make note of what profits were before you, and what you were able to increase them too. Ensure you add detail, and illustrate what you did to lead to the positive result.
For example, saying “I was able to take net profit margin from 7% to 16% by finding a new supplier and increasing prices on most popular products” has much more meaning than simply saying “increased company profits”. Also, a big part of better profitability is the ability to reduce costs. Businesses have a variety of costs that include:
- Marketing costs
- Maintenance and repair
- Rent or mortgage
- Professional fees (legal fees, insurance, tax-related costs)
- Payroll and more
If you participated in the lowering of any of these costs, make sure to include these metrics too.
Sales or Revenue Growth
If you had a major role in growing revenue or sales at a past position, this is a no-brainer to include in your resume. All companies want to make more money and being able to highlight your ability to do just that can help you rise above other candidates.
Ensure you mention:
- How much you were able to increase revenue by.
- How long it took.
- The conversation rates you were able to achieve.
- Customer growth numbers.
All of this can help managers visualize the type of benefits you will bring if they hire you.
While the numbers are great, you should also mention what type of process or idea you implemented to help you achieve these results. For example, instead of saying “ I grew sales by 20%”, you could say “ I helped develop a new pricing model that was able to increase sales by 20%”.
Boosts to Customer Service/Satisfaction
If you are looking to land a customer-facing position, customer satisfaction is incredibly important. If you want your resume to shine, you need to make note of how you were able to help boost the customer experience at a previous position.
This could be through the implementation of a live chat function, helping write a script to provide a more uniform customer service experience, or even simply by receiving great reviews from customers you helped out during your career.
Knowing the most important aspects of good customer service can also help you decide what metrics to focus on in your resume.
As you can see, customers are happiest when their issues are resolved quickly, support is available in real time, and the support agents are friendly. To highlight your ability to boost customer satisfaction, you could say “ I was able to deal with customer concerns in an average of 2 minutes (compared to a 4 minute company average), while still receiving 5 star reviews and maintaining a friendly attitude”, or something similar.
The exact terminology and numbers used will depend on what customer service metrics you are deciding to focus on.
In conclusion, we hope this article has helped you learn some metrics to include on your resume that will help it stand out.